Our Quality and Food Safety Policy

As Eddra Chocolate, we adopt the principle of providing our customers with products that are not only delicious but also safe, hygienic and of high quality.

We work with a production approach that makes a difference by combining naturalness, care and quality in each of our chocolates.

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1. Our Understanding of Quality

• We act with the “quality principle” at every stage of production.

• Every material used goes through control and approval processes starting from the procurement stage.

• The taste, texture and appearance of our products must meet the high standards of our brand.

• We see quality not as a goal, but as a continuous improvement process.

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2. Food Safety and Hygiene

• All our production processes are carried out in accordance with the Turkish Food Codex and ISO 22000 Food Safety Management System principles.

• Cleanliness, hygiene and prevention of cross-contamination are top priorities in our work areas.

• The products do not contain any additives or preservatives that may harm human health.

• Our team members receive food safety and hygiene training at regular intervals.

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3. Traceability and Control

• Every product is recorded from the moment the raw material is received until it reaches the final consumer.

• Production batches are tracked with quality control records.

• A ready traceability system is implemented for any situation that may require a recall.

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4. Supplier Selection

• Our suppliers are selected only from among companies that comply with our quality standards and hygiene criteria.

• Naturalness, sustainability and ethical production are at the forefront in the selection of raw materials.

• Suppliers with whom we cooperate regularly are audited regularly.

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5. Storage and Distribution

• Our products are stored in environments suitable for temperature, humidity and hygiene conditions.

• Full compliance with food safety rules is ensured during the transportation process.

• It is our brand's responsibility to maintain product quality until it reaches the customer.

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6. Continuous Improvement

• We carefully evaluate feedback and improve our quality processes every day.

• We adopt a continuous improvement approach in line with audit, analysis and customer satisfaction data.

• We closely follow technological innovations and food safety standards.

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7. Customer Satisfaction

• Our priority is to provide an experience that exceeds our customers' expectations.

• Our commitment to quality is valid not only in products but also in communication, service and delivery processes.

• The trust of each of our customers is the most valuable reference of our brand.